Performance Intelligence
Analytics & Insights
Average Rating Over Time
Monthly average across all verified reviews
4.82
+12% vs LY
Sentiment Breakdown
82%Positive
Product Quality64%
Service Delivery18%
Pricing & Value12%
Shipping Time6%
Review Volume
Inbound Flow
Total Submissions24,802
Response Rate94%
Avg Lead Time1.2d
Category Benchmarking
How you stack up against the top 20% of the Software & SaaS sector.
Response AgilityTop 5%
Sentiment ScoreAbove Avg
Brand LoyaltyMarket Avg
Critical Insight
Reviews mentioning "customer support" have shifted from 62% negative to 78% positive over the last 90 days.