Review Management
Monitor, respond to, and manage all verified reviews. Use filters to focus on what matters most and maintain your editorial voice across every response.
Absolutely love the platform. The verified review system gives our customers real confidence and our conversion rate jumped 18% since embedding the widget.
Thank you so much, Sarah! We are thrilled to hear about the conversion lift. Keep us posted on how things progress.
The QR code verification flow is seamless. We print them on every receipt and the completion rate is surprisingly high. Five stars from our whole team.
Great analytics dashboard. The sentiment breakdown by category is genuinely useful for our weekly stand-ups. Would love to see a competitor benchmarking view.
Hi Emily, benchmarking is on the roadmap for Q1. Stay tuned!
Migrated from Trustpilot last month. The data export made the transition painless and the moderation transparency is a breath of fresh air.
Solid product overall. The widget loads fast and the design customisation options are decent. Would appreciate more font choices for the embedded carousel.
The Stripe integration took about five minutes to set up and now purchase verification is fully automatic. One less thing to worry about.
Glad the integration was smooth, Marcus! Let us know if you need any help with the Shopify connector too.
The core review functionality works well, but the invitation email templates feel a bit limited on the Pro plan. Hoping for more customisation soon.
We run a chain of coffee shops and PollenGrains has been perfect for collecting in-store feedback. The QR codes on receipts get scanned constantly.
API documentation is clear and the webhook system is reliable. We pipe review events straight into Slack and it just works.
Thanks Rachel! We recently revamped the docs so great to hear the feedback.
Had some trouble with the receipt upload verification. The OCR failed three times on a perfectly legible receipt. Eventually got through via email invite instead.
The transparency reports are what sold us. No other platform publishes their moderation stats quarterly. This is how trust should work.
Great platform, easy onboarding. The team management features are handy for our support reps. Only wish the analytics went a bit deeper on the Pro plan.